Any time groups of people come together, there will **inevitably be conflict. But depending on how everyone involved reacts when it happens, conflict can end up being constructive or even productive. Here are a few tips and things to consider when conflict arises in your local digital space…

How to use this: Click on each card below for more information.

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Other useful resources

• Digital Community Stewards Training: Building Social Cohesion in Online Communities (ConnexUs / Search For Common Ground) - An in-depth online course with modules focused on building trust, handling misinformation and disinformation, verifying content, handling situations where group members are insulting or bullying one another, and more…
• Building civil discourse, not civil discord: Seven actions leaders can take (Kristen Grimm, Spitfire Strategies) - A short piece with several “ways to have productive, effective conversations and take action to steer situations toward civil discourse”
• Peacemaker’s Toolkit (Common Ground USA) - A set of resources to help communities foster peace and build resilience to division.
• The Art of Hosting Good Conversations Online (Howard Rheingold) — A quick and easy read, with a number of helpful principles, ideas, and suggestions. From 1998, but has held up incredibly well!
• Handling Difficult Scenarios as an Admin (Discord) — Written with Discord in mind, but has a bunch of thoughtful suggestions that are more broadly applicable too.
• Dialogue Journalism Toolkit (Spaceship Media; Adriana García, Cailley LaPara and Eve Pearlman) - A little more oriented towards news & media organizations, “Dialogue Journalism is a method for convening and supporting fact-based conversations between people on opposite sides of polarizing social and political fractures.” Pages 45-64 are particularly helpful in this context as they focus on the role of moderators and strategies for how to moderate.

<aside> 💡 If you have other tips or resources you’d like to recommend for this resource, tell us more about it here.

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